Mimas Support

How and where to get support for our range of quality services and projects.

Follow Mimas Support on Twitter: @MimasSupport

Welcome to the Mimas Support website

Here you'll find support information for our services and projects – including more on how you can access them.

We also provide you with further details about our training courses, Mimas-related events and how to contact our service helpdesks.

Accessing our services

Members of UK Higher and Further Education institutions are entitled to access Mimas services free of charge as end users of authorised institutions.

For some services, the institution may need to have signed a site licence and paid a licence fee; however, a number are freely available to all users.

See our summary of procedures for more service-specific information.

Getting help

Please contact the appropriate Mimas service helpdesk to report any problems and to ask for assistance.

For all other queries, contact the Mimas Helpdesk directly at: info@mimas.ac.uk

For help at your institution, please see our list of Site Reps. These local contacts may be able to help with general queries.

More about Mimas

Mimas is an organisation of experts. Our role is to support the advancement of knowledge, powering world-class research and teaching.

As a national data centre based at The University of Manchester, we host a significant number of the UK's research information assets – and build applications to help people make the most of this rich resource.

We have a longstanding relationship with JISC, developing services that support teaching, learning and research, and strong connections with research councils, especially the ESRC.

Visit the main Mimas website to find out more about us.